(FAQ)
iGlasses R Us Collection
Orders & Payments
Q: How do I place an order?
A: Simply select your favorite frames, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
Q: What payment methods do you accept?
A: We accept all major debit/credit cards and secure online payment options at checkout.
Q: Can I change or cancel my order?
A: Orders can be modified or canceled within 24 hours of purchase. After that, processing begins and changes may not be possible.
Shipping & Delivery
Q: How long does shipping take?
A:
- In-stock items: Typically ship within 2–5 business days
- Pre-orders: Ship within 7–14 business days
Q: Will I receive tracking information?
A: Yes! Once your order ships, you’ll receive an email with your tracking number.
Q: Do you ship internationally?
A: Shipping availability may vary. Please check at checkout or contact us for details.
Product & Care
Q: Are your sunglasses UV protected?
A: Yes, our lenses are designed to provide UV protection while keeping your style iconic.
Q: How do I care for my glasses?
A:
- Store in a protective case
- Clean with a microfiber cloth
- Avoid placing lenses face down
Pre-Orders
Q: What is a pre-order item?
A: A pre-order lets you secure exclusive or high-demand styles before they restock or officially release.
Q: When will my pre-order ship?
A: Pre-orders ship within 7–14 business days.
Q: Will my full order ship together?
A: Yes, unless otherwise requested. Orders with pre-order items may ship once all items are ready.
Support
Q: How can I contact customer support?
A: You can reach us via contact form for any questions, concerns, or order assistance.
Q: What if I received a damaged or incorrect item?
A: Contact us immediately we’ll make it right with a replacement or refund.
The Brand Experience
Q: What makes iGlasses R Us Collection different?
A: We don’t just sell eyewear we deliver an iconic experience. Every pair is designed to make you feel bold, confident, and unforgettable.
iGlasses R Us Collection — Stay Iconic.